Frequently Questions

How to pay for the shopping cart?

In cases where it is possible to pay the sales invoice on site, the customer can choose to pay on the spot, pay the cost of sending the goods to the address provided to the courier, however, to increase the efficiency of services and reduce the process of sales and delivery of goods Dear customer, you are offered to deposit the entire amount of the invoice online, of course, it will always be possible to return the money according to the terms and procedure of returning the money stated in the purchase guide.

How to send the goods?

China Sea Crystal has several different methods for sending all the purchased goods, which you can choose the best one according to the conditions and place of delivery of your shipment. The procedure for sending goods is available and can be read in the relevant section.

Can I return the goods?

Yes, according to the terms and procedure of returning the goods, Chinese Crystal Sea has 7 days to test and return the goods, you can read the conditions and how to return the goods in the relevant section.

How do I cancel my order?

You can always cancel and return your order before sending the shipment, by contacting the site support via the phone number of China Crystal Sea office and the refund will be returned to your account within 24 hours after confirming the refund.

How can I track my order?

The status of your order is always visible through the user profile, after sending the shipment, tracking the order can be different depending on the type of shipment, for this issue, refer to your profile and see the order status and shipping method through the order tracking option. . For shipments sent by courier, you can contact support. In other methods, follow up on your shipment by receiving the tracking code through the partner company.

How is the shipment packaged?

All shipments are sent in a special package of sea crystal porcelain. Bulky or heavy goods will be shipped in hard-wrapped packaging to maintain the health of the shipment. If you are particularly sensitive about the packaging of your shipment, inform our sales experts by inserting it in the explanations section when ordering.

Is it possible to change the goods after the final registration?

No, after the final registration and issuance of the invoice, you can only cancel the order. To change the order, by canceling the current order and creating a new order, you will be able to receive your new shipment.